Dear client,

we would like to inform you that as of 1 September 2019 new Wholesale Banking Conditions and Tariff Brochure for Transaction Services become effective. The documents are available on the Bank's website in section Documents.

ING Bank N.V., pobočka zahraničnej banky

ING’s Developer Portal has added three new application programming interfaces (APIs) where developers can test their solutions.

The APIs (Account Information Services, Payment Initiation Services and Confirmation of Available Funds) all relate to PSD2 with technical specifications and documents relating to these available on the Developer Portal.

Third parties wishing to use the APIs should be certified by a national central bank.

ING’s Developer Portal brings together producers and consumers of APIs and enables collaboration with partners to co-create the best user experience possible.

Dear client,

we would like to inform you that as from 1st November 2018 ING Bank N.V., pobočka zahraničnej banky will extend the COT for payments in certain currencies.
Changes are related to COT for standard international payments in CAD, CHF, GBP, HUF, PLN, RON and USD, where Cut off Time will be shifted from 14:00 to 17:00.
Second change is in COT for urgent international payments in USD which will be shifted from 11:00 to 17:00.
Other COTs remain unchanged.

In case of questions, please contact InsideBusiness Channel Support at InsideBusiness.Support@ing.com

ING Bank N.V., pobočka zahraničnej banky

Dear client,

on 13 January 2018 a new European Directive for payment services (called the Payment Services Directive 2) will become effective. It was developed to foster innovation in the payments market and to make payments easier, safer and more efficient for you.

To comply with these new standards, we have implemented changes in our applications and channels and revised our terms and conditions relating to use of the services of the Bank.

The complete text of the new Wholesale Banking Conditions, the Tariff Brochure for Transaction Services and the ING Wholesale Banking - Terms of Business of ING Bank N.V., pobočka zahraničnej banky is available on the Bank's website in section Documents.

In case of any questions, please contact our client services account management by e-mail address client.services@ing.sk or by phone +421 2 5934 6555.

PSD2 presentation

Yours sincerely

ING Bank N.V., pobočka zahraničnej banky

Dear client,

during the last 2 years there were several changes on InsideBusiness Payments CEE (IBP CEE) like change of the application name, implementation of Security 2.0, new IBP CEE layout or the way of login into the application. These changes were, inter alia, driven by a greater international standardization of the services provided by ING Bank.

The next step we are going to do in Slovakia starting December 12th 2016, is centralization of technical support of electronic banking channel IBP CEE. This support will be provided by processing center of ING located in Bratislava.

We would like to ask you to direct all your requests related to technical support of IBP CEE
(e.g. login issue, block of the PIN code, acceptance of the payment file, etc.) to new phone number +421 2 68 622 266, or to e-mail address InsideBusiness.Support@ing.com. Support of this team will be available on business days between 8:00-17:00 CET by trained ING employees in Slovak and English languages.

For requests related to implementation, e.g. add/cancel user, change of access rights, etc., please contact ING Bank N.V. Bratislava branch, phone number +421 2 59 346 555, e-mail address client.services@ing.sk or your Client Services Account Manager.

New URL for IBP CEE!

At the end of 2016, the URL https://start.ingonline.com will be decommissioned. As of now please use the main InsideBusiness URL insidebusiness.ingwb.com from where you can access IBP CEE. After clicking this link, please bookmark the new login URL and use that the next time you login.

If you are in doubt of the correctness of the internet address, please click on the lock shown next to the internet address, and confirm that https://insidebusiness.ingwb.com is owned by ING.

Thank you for your attention to this notification. We believe that the abovementioned changes will create more room for effectiveness and satisfaction in our cooperation.

Yours sincerely
ING Bank N.V., pobočka zahraničnej banky

Dear client,

let us inform you about next step in the international standardization and centralization process we are going to do in Slovakia. It's primary related to daily payment services (e.g. request for proof of payments, payment investigation and its status, request for payment cancellation, copy of account statements, FX Confirmations, etc.)

As from April 18^th 2017 we would like to ask you to direct all your requests related to above mentioned services to new phone number +421 2 68 622 266, or to e-mail address InsideBusiness.Support@ing.com. Support will be available during business days between 8:00-17:00 CET by trained ING employees in Slovak and English languages.

For requests related to implementation and changes related to current accounts, products set up related queries, signature rights, set up of FX confirmations etc., please contact ING Bank N.V. Bratislava branch, phone number +421 2 5934 6555, e-mail address client.services@ing.sk or your Client Services Account Manager.

Thank you for your attention to this notification. We believe that the abovementioned changes will create more room for effectiveness and satisfaction in our cooperation.

Yours sincerely

ING Bank N.V., pobočka zahraničnej banky